Services
What we do
Independent Technology Leadership for Law Firms
We work with law firms, typically employing between 20 and 150 people, that need independent, senior leadership for technology change.
As technology becomes increasingly important to operations, fee earners, compliance, client service and profitability, firms need clear direction, stronger governance and greater accountability around technology decisions and delivery.
Hutchinson & Company provides independent technology leadership for law firms undertaking significant systems, software and AI change.
We help firms make confident decisions, maintain control throughout delivery, and hold suppliers accountable from selection through to implementation and adoption.
Our role is simple: to help firms make the right technology decisions and ensure they are delivered successfully.
Where We Add Value
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Replacing or reviewing a core system
Problem: Your firm is facing a major system change. PMS, DMS, CRM, or something equally critical. The stakes are high, the vendor is pushing, internal teams are stretched, and partners want certainty, not disruption.
Outcome: Independent leadership that takes responsibility for choosing the right system and landing it safely. One aligned to your firm’s goals, controlled end‑to‑end, and implemented without operational chaos.
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Getting more value from existing tech
Problem: Fee earners are frustrated, workflows are clunky, and the instinct is to replace the system, but no one is sure whether the issue is the software or the setup.
Outcome: A clear, independent assessment that reveals whether you need a full replacement or simply better configuration, training, and adoption. Unlocking fast, low‑disruption improvements without unnecessary spend.
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Managing Critical Supplier Relationships
Problem: Your IT provider isn’t delivering, trust is eroding, downtime is creeping in, and you’re unsure whether to escalate, replace, or restructure the relationship.
Outcome: Clarity on what your firm actually needs, a shortlist of the right specialists, and independent leadership through the transition. Restoring control, reducing risk, and keeping operations stable.
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Introducing new tools (including AI)
Problem: Clients expect progress, partners want clarity. The market is moving, but your firm lacks a practical, credible plan for AI and emerging tech.
Outcome: Clear, grounded progress based on real use cases. Measurable outcomes, supporting your firm and a narrative your leadership can stand behind. Modern tech, supporting your people, enabling progress without hype or risk.
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Technology change that is drifting or unclear
Problem: A major project is drifting; the solution has been selected but it doesn’t fit. Partners are losing patience, and no one wants to admit the implementation is off‑track.
Outcome: A reset led with calm authority. Reassessing requirements, correcting course with vendors, and getting the project back on track quickly, without repeating past mistakes.
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Planning Significant Technology Change
Problem: The firm knows major systems, software or AI decisions are approaching, but wants independent leadership before committing significant time, cost and operational risk.
Outcome: A clear roadmap, structured decision-making and confidence that the firm is investing in the right areas for the right reasons.
How we can help
Clarity, control and progress - without the cost or commitment of a full-time hire.
Clients engage us because technology has become too important, too complex, or too time-consuming to manage in the same way as before.
Independent Technology Leadership
Primary engagement model. Limited to four firms.
Led by Alex Hutchinson, Hutchinson & Company provides independent technology leadership for law firms undertaking significant systems, software and AI change.
We work alongside Managing Partners, COOs and leadership teams to provide the senior oversight, governance and accountability often missing from technology decisions and delivery.
Acting as an extension of your leadership team, we help firms set direction, prioritise investment, maintain control of delivery and ensure technology change delivers practical business outcomes.
Support may include:
Technology leadership and governance
Technology roadmap development
Systems and supplier selection
Requirements definition and operational alignment
Delivery oversight and implementation assurance
Vendor management and escalation
Project recovery and stabilisation
AI strategy, governance and adoption
Typically, firms engage us on an ongoing basis while delivering one or two significant strategic initiatives each year.
Independent Project Leadership
For firms facing a specific technology challenge, project or opportunity.
Many firms first engage us to help with a specific project, challenge or opportunity before considering an ongoing technology leadership arrangement.
Not every firm requires ongoing technology leadership. Sometimes the need is for experienced, independent leadership on a single project or critical issue.
We provide focused project leadership for:
CMS, PMS and DMS selection projects
Major system implementations and migrations
AI evaluation and adoption initiatives
Supplier performance concerns
Project recovery and stabilisation
Technology strategy and planning exercises
Requirements and procurement projects
Our role is to provide independent oversight, maintain momentum, manage risk, and help firms achieve successful outcomes without becoming reliant on suppliers or internal resources alone.
Flexible Engagements
Our engagement model is designed to give firms access to experienced technology leadership when they need it, without long-term commitments or unnecessary overhead.
Whether supporting a specific initiative or acting as an ongoing Fractional Technology Director, firms retain full control of scope, pace and budget, with clear day rates and additional delivery support available where required.
Single or recurring monthly purchase orders
Clearly defined senior leadership rates
Optional delivery support where required
Full control of scope, pace and budget
From Problem to Progress
Start with a structured engagement. In 4 - 6 weeks, we’ll review your position and deliver a practical plan so you can move forward with confidence. A fixed engagement, controlled costs, focused on progress.
Intro call - no charge, or obligation
Unsure and want to find out more? Schedule an introductory call. I’ll listen to your current challenge and share practical insights and a recommended starting point for your firm, whether that’s with me or elsewhere.